General FAQ

Account

Q: I cannot login. What should I check first?

• Verify username/password or verification code validity
• Confirm account status is not locked/disabled
• Check SSO binding if enterprise login is enabled

Q: How do I reset my password?

• Use the Forgot password flow (if enabled), or contact admin to reset in admin portal.

Deployment

Q: Installation fails due to image pull errors.

• Confirm registry network connectivity
• Verify registry credentials and certificate trust
• Check node DNS and time synchronization (NTP)

Q: Is deployment performed through the UI?

Yes. Model deployments can be performed through the UI by starting Kubernetes jobs or deployments with operator-managed model templates, or by providing a specified command.

Q: Can deployment also be performed through CLI?

No. Deployment is performed through the provided UI interface, so there is no need to execute it through the CLI.

Usage

Q: Model requests are slow. How to troubleshoot?

• Check resource utilization (GPU/CPU/memory)
• Review request logs and error rate
• Validate concurrency and quota policies

Development Workbench

Q: What kind of workbench solution exists for development?

A web-based IDE, including Jupyter and CodeServer, is provided for development.

Q: Are there web-based IDE solutions such as Jupyter or CodeServer for developers on the platform?

Both Jupyter and CodeServer are provided.