Overview

Feature Overview

Item	Content
Applicable Roles	Model Provider
Navigation Path	Model Services > Customer Calls > Overview
Page Route	/modelone/monitoring/monitor/overview/model
Managed Objects	Model- and customer-dimension call indicators, trends, rankings, and details entry

Beginner Explanation

Customer Calls Overview works like an operations dashboard for a Model Provider. Model Analytics answers which models are called, while Customer Analytics answers which customers are calling them. Use both views to assess impact.

Terminology

Term	Description
Model Analytics	Aggregates customer calls, success, failure, and rate limits by model.
Customer Analytics	Aggregates called models and call indicators by customer.
Total Calls	Total customer calls in the selected scope.
Top Ranking	Models or customers ranked by call volume or another indicator.

Recommended Operation Order

Review overall trends and abnormal models in Model Analytics, switch to Customer Analytics to identify affected customers, and then continue through details or logs.

Beginner Checklist

Scenario	Do First	Do Not Do Directly
Unsure which view to open	Start with Model Analytics	Conclude from one view only
Model failures increase	Use Customer Analytics to confirm impact	Change every model immediately
Customer data is empty	Expand the period and verify customer criteria	Conclude that the customer made no calls
Preparing to share the dashboard	Redact customer and business identifiers	Share raw data externally

Prerequisites

1. The current account has access to the Overview page.
2. The statistical month, date range, and dimension to view have been clarified.
3. The page shows only the customer names, model names, call volume, and cost-related fields that your account can access.

Page Description

The page contains Model Analytics and Customer Analytics, with aggregate indicators, trends, consumption statistics, rankings, and details entries.

Page screenshots:

The "Overview" page defaults to model-dimension analytics, showing total call volume, success rate trends, and top invoked models.

Main Operations

View Model Call Overview

1. Go to Model Services > Customer Calls > Overview, which defaults to the Model Analytics tab.
2. Set the statistics month and date range, and filter by target model if needed.
3. Verify total invocations, success rates, failure rates, rate-limit triggers, trend curves, and model rankings.
4. Click inline details for an abnormal model to troubleshoot errors or latency.

View Customer Call Overview

1. Click the "Customer Analytics" tab at the top of the page.
2. Select the statistics month and date range, and filter by target customer.
3. Review active customer count, invocation trends, token consumption statistics, and customer rankings.
4. Click inline details for any customer with anomalous volume spikes or high failure rates to investigate further.

The "Customer Analytics" tab displays invocation frequency distribution across customers, total token usage, and top customer rankings.

Parameter Reference

Field Name	Required	Field Type	Example	Description
Statistical Month	Yes	Month selector	2026-07	Controls the month of overview data.
Date Range	Yes	Date range	2026-07-01 to 2026-07-17	Controls the time range for trends, consumption statistics, and TOP rankings.
Analytics Tab	Yes	Tab	Customer Analytics / Model Analytics	Switches between customer aggregation and model aggregation.
Customer	No	Selector	All or target customer	Filters statistics by customer on Customer Analytics.
Model	No	Selector	All or target model	Filters statistics by model on Model Analytics.
Customers	System-generated	Number	3	Number of customers that generated calls in the selected range.
Total Calls	System-generated	Number	42	Total number of calls in the selected range.
Successful Calls	System-generated	Number	40	Number of successful calls in the selected range.
Failed Calls	System-generated	Number	2	Number of failed calls in the selected range.
Rate Limit Triggers	System-generated	Number	1	Number of calls that hit model rate limits in the selected range.
Token Usage	System-generated	Number	1,280 Tokens	Shows total consumed tokens, input tokens, output tokens, average tokens per minute, and peaks.
Actions	No	Action entry	View Details	Opens customer-level or model-level details.

Pitfalls

• Customer Calls Overview is for customer-level trends, not for locating a single failed request. Use call logs for single-request troubleshooting.
• Align time range, customer scope, model version, and aggregation granularity before comparing customer calls.
• Revenue, call count, and failure-rate data may have synchronization delay. Do not use overview numbers alone as final settlement evidence.

Result Validation

Check Item	Success Signal	If Abnormal
Page is accessible	The Customer Calls - Overview page opens, and Customer Calls > Overview is highlighted in the sidebar.	Check account permissions, navigation path, and page loading status.
Customer analytics data displays	The Customer Analytics tab shows customers, call trend, consumption statistics, and Top 5 Customers by Call Volume.	Adjust the date range or customer filter and retry.
Model analytics data displays	The Model Analytics tab shows model-level trends, consumption statistics, and Top 5 Models by Calls.	Adjust the date range or model filter and retry.
Filter controls can be selected	After switching month, date range, customer, or model, charts and TOP tables change accordingly.	Check whether filters are too narrow, and switch back to All if needed.
Detail entry opens	Clicking View Details opens the corresponding customer or model details.	Confirm data permissions and whether the statistical object still exists.
Statistics are consistent	Call trends, consumption statistics, and TOP tables match the selected filters.	Refresh the page or expand the time range for cross-checking.

FAQ

Customer Calls Overview Shows No Data

Symptom:

Customer count, call totals, trend charts, and rankings all show an empty state.

Possible Causes:

• The selected time range contains no customer call.
• A customer, model, or other filter excludes the target record.

Resolution:

1. Click "Reset" to clear the filters.
2. Select a date range that contains a known customer call and search again.
3. Search "Customer Calls > Call Logs" with the same range. Contact the administrator if the log exists but Overview remains empty.

Model and Customer Totals Differ

Symptom:

Model Analytics and Customer Analytics show different totals.

Possible Causes:

• The tabs use different filters.
• One customer calls several models, or several customers call one model.

Resolution:

1. Use the same date range and filters on both tabs.
2. Review customer and model details separately. Do not compare row counts directly.
3. If the totals still differ, send the filters and a redacted screenshot to the administrator.

Customer Failure Count Increases

Symptom:

Failed customer calls increase in the target time range.

Possible Causes:

• One or more customers send invalid requests repeatedly.
• The target model or upstream service returns an error.

Resolution:

1. Open Customer Analytics and locate the affected customer.
2. Open "Call Logs" and review failed statuses and errors.
3. If the same error continues, contact the affected customer and Model Provider.

Customer Rate-Limit Count Increases

Symptom:

The rate-limit trigger count is greater than zero or continues to increase.

Possible Causes:

• Customer request frequency or concurrency exceeds the limit.
• Many requests occur in the same period.

Resolution:

1. Identify the customer and model that trigger the limit.
2. Use "Call Logs" to review the request times.
3. Reduce traffic and check again. Contact the administrator if rate limiting continues.

Customer or Model Details Does Not Open

Symptom:

Nothing opens after you click "View Details" for a customer or model.

Possible Causes:

• The current account lacks customer-call detail permission.
• The target record is outside the current filters.

Resolution:

1. Clear the filters and locate the row again.
2. Refresh the page and click "View Details" again.
3. If it still does not open, ask the administrator to verify Model Provider permissions and provide the page route.

Notes

• Customer names, call volume, costs, model usage, and business identifiers are sensitive operational information.
• Before external communication or screenshots, redact customer names, Keys, request content, cost details, and internal test parameters.
• The overview page shows aggregated data. Use call logs when troubleshooting a single request.

Next Steps

1. Go to Customer Calls > Call Analytics to view more detailed statistical distribution.
2. Go to Customer Calls > Call Logs to locate single failed requests.
3. Adjust operations follow-up strategy based on customer or model call trends.