Members

Feature Overview

Item	Content
Applicable Role	Model Consumer
Navigation path	Settings > Members & Roles > Members
Page route	/user/user-space/team-members
Managed objects	Tenant administrators, members, roles, and contact information

Beginner Explanation

Members is the tenant contact directory and permission entry. Use it to confirm whether a member has joined, can sign in, is enabled, and has the expected role. When a member cannot access the platform, check member status and role assignment first.

Terms Quick Reference

Term	Description
Member	An account that can sign in to or collaborate in a tenant.; Confirm its status and tenant ownership first.
Member status	Indicates whether a member is enabled, disabled, or pending.; Check it first when sign-in fails.
Role assignment	The permission set assigned to a member.; Check it when a menu is missing.
Reset Password	A management action that restores member access.; Confirm the person's identity before using it.

Prerequisites

1. The current account has permission to view members.
2. Before adding a member, you have confirmed the identity, contact information, email address, role, and initial status.
3. Do not retain complete phone numbers, email addresses, or passwords in documentation or screenshots.

Page Description

The page shows member usernames, names, contact information, role labels, status, creation time, and actions. Use the identity badge and username together before you open an action. An identity badge is display information. It does not replace the assigned role or permission check.

Area	Description
Top action	Add Member
Filters	Username and Phone Number
Table columns	Username, name, phone number, email, role, status, creation time, and actions
Form fields	Username, name, phone number, email, password, confirm password, role, and status
High-risk action	Adding and enabling a member

Main Operations

View Members

1. Go to Settings > Members and Roles > Members.
2. Filter by name, username, email, role, or status.
3. Open member details and check roles, projects, status, and update time.
4. If no record is returned, reset filters and check the tenant context. Personal information must be redacted before sharing.

Invite a Member

1. Go to Settings > Members & Roles > Members.
2. Use Username or Contact number to locate the member.
3. Use the identity badge and username together to confirm the member.
4. Check the assigned role and status separately from the identity badge.
5. Copyable member values use the same copy icon and success feedback as Profile.

The following screenshot shows Members. Accounts and contact information are hidden.

6. Select Add Member to open the form.
7. Enter username, name, phone number, email, password, and confirm password.
8. Select a role and status.
9. Confirm the member's identity and permissions before selecting Confirm.

The following screenshot shows the Add Member form.

Edit a Member

1. Open Settings > Members & Roles > Members.
2. Locate the target Members and click "Edit".
3. Review or complete the required fields shown on the page, and confirm the target object, scope, and current status.
4. For an action that changes data, permissions, status, or an external setting, confirm the impact and rollback path before clicking the final confirmation button.
5. After the action, return to the list or details page and verify the status, update time, or result message.

Parameter Quick Reference

Field Name	Required	Field Type	Example	Description
Member Name	No	Text	Example Member A	Identifies the member.
Identity Badge	System generated	Badge	Displayed on page	Shows identity information. It does not grant permissions.
Email	No	Text	member@example.com	Provides the member's contact and sign-in information.
Role	System generated	Tag	Member	Shows the member's assigned permission role.
Status	System generated	Tag	Active	Shows whether the member account is active.
Copy icon	No	Icon	Copy	Copies a supported member value and shows success feedback.
Actions	System generated	Button / link	Profile / Edit	Opens actions that are available to the current account.

Pitfalls

• Do not change roles, members, login policies, Keys, or API rate-control rules without confirming the affected users and systems.
• UI entries can differ by role and tenant scope; verify the current account context before troubleshooting.
• Never copy complete Keys, AK/SK, tokens, or secrets into documentation, tickets, or screenshots.

Result Validation

Check Item	Success Signal	If Abnormal
Member added	The new member appears in the list.	Check the email address, tenant scope, and invitation status.
Status	The member status matches the form selection.	Open member details and verify the status.
Role	The expected role is displayed for the member.	Verify that the role is still valid on Roles.

FAQ

A member cannot sign in

Symptom:

The member cannot access the platform after receiving the account.

Possible cause:

• The member is disabled.
• The initial password or account information is incorrect.
• The assigned role lacks permission.

Resolution:

1. Check the member status on Members.
2. Verify the role configuration.
3. Reset or reissue sign-in information through the tenant account process.

Why is a target member missing from the list?

Symptom:

The member is absent, or an invited member has not appeared.

Possible cause:

The member joined another tenant, has not accepted the invitation, is disabled, or the current account cannot view all members.

Resolution:

Confirm the tenant scope and member email address. Check invitation status, member status, and role permission. Ask a tenant administrator to invite or restore the member when required.

Why are member invitation or edit actions unavailable?

Symptom:

Members are visible, but Add, Disable, or Change Role cannot be selected.

Possible cause:

The current account is not a member administrator, the target member is the tenant owner, or the current member state does not allow the action.

Resolution:

Verify member-management permission and the target member's role. Owner or administrator changes must follow the tenant process and be performed by an account with higher permission.

How should the Members page be exported or captured safely?

Symptom:

Page information is needed for troubleshooting, audit, or delivery.

Possible causes:

The page may contain accounts, email addresses, IP addresses, internal paths, tenant identifiers, Keys, or amounts.

Resolution:

Keep only the necessary fields and action context. Use opaque light-gray pixel mosaics for sensitive text and never share complete credentials or internal addresses.

What should I do when the Members page shows unexpected data?

Symptom:

A field, status, metric, or related object differs from the expectation.

Possible causes:

The page scope, time condition, role permission, or upstream setting does not match.

Resolution:

Record the redacted object, time, and result. Verify the entry and filters first, then check related pages and Operation Logs.

Notes

• Adding a member grants tenant access. Confirm the person's identity first.
• Do not record member passwords in documentation, screenshots, or communication records.

Next Steps

1. Verify member role permissions on Roles.
2. Set member quota on Member Quotas.
3. Review the add-member record in Operation Logs.